Compassion Exception Policy (CEP) Discounts

We offer special discounts under our Compassion Exception Policy (CEP) for military personnel, bereavement cases, and visually impaired travelers.

Airline Refunds/Future Credits/Currency Conversion Policies

• Refunds and future credits are subject to airline fare rules, policies, and procedures
• All service fees will be converted to your local currency on the payment page.
• The offer is applicable for passenger types, including Adult, child, senior, infant, student, military.
• Service fees are charged per passenger, per ticket for changes, refunds, cancellations, and future credits.

Service Fee Policies

• Service fees (Booking fees) are non-refundable and may change without prior notice.
• Our service fees are in addition to any airline-imposed or supplier-imposed fees and charges.

Government-Imposed Taxes & Fees

• Taxes and fees mandated by the government are subject to change.
• You will only be charged the final total amount displayed or quoted by our agent at the time of payment.

Most of our airline tickets are non-refundable. Only available if our Travel Suppliers' fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a "no show" (most "no show" bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.

Most of our airline tickets are non-refundable. Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.

Special Services & Requests

All special services are subject to airline review and approval and are processed on a request basis only. Fees for special services are charged upon service fulfillment and will only be refunded if the airline denies the request.

Common special service requests include:

• Name Corrections - If the passenger's name on the ticket does not match their passport or government-issued ID.
• Visa/Passport Issues - A visa/passport decline letter may be required for processing.
• Baggage Claims -Passengers must retain all receipts and baggage tags for refund requests.
• No-Show Situations - Documentation explaining why the scheduled departure was missed is required.
• Denied Boarding - Documentation explaining why boarding was denied must be provided.
• Duplicate Ticket Refunds - Copies of all tickets with identical itineraries booked through us are required for refund processing

Self-Service Tools & Fees

• All self-service tools will incur the same fees as listed in the fees grid above. For more details, please refer to our terms and conditions.