Easy Trip Planners Limited (“EaseMyTrip,” “we,” “us,” or “our”), the owner and operator of EaseMyTrip.co.us and its affiliated entities, values your trust and prioritizes transparency regarding how we collect, use, and share your information. This Privacy Policy outlines our practices related to the information we collect when you access or use any of our websites (including, but not limited to, www.EaseMyTrip.co.us.) (collectively referred to as the “Websites”), mobile applications provided by us for use on smartphones and other devices (the “Apps”), or services offered through various platforms, including our Websites, Apps, and customer service centers (the “Services”).

By accessing or using any of our Websites, Apps, or Services, you consent to the terms outlined in this Privacy Policy and agree to comply with the accompanying Terms and Condition

Types of Personal Information We Collect

"Personal Information" refers to data that identifies you as an individual or can be linked to an identifiable person. This includes, but is not limited to:

• Full name
• Residential or mailing address
• Contact details (e.g., phone number, email address)
• Payment details (e.g., credit/debit card information)
• Social media account identifiers
• Passport and travel document numbers
• Transportation-related identifiers (e.g., TSA known traveler number)
• Booking-specific details (e.g., departure and destination points, dietary needs, special preferences)
• Demographic data
• Analytics and advertising data linked to user or device IDs
• Inferred insights about you

If you share Personal Information about others with us or our service providers, you confirm that you have the necessary authorization to do so and agree to allow its use in accordance with this Privacy Policy.

Methods of Collecting Personal Information

We, along with third parties, may gather Personal Information through various channels, including:

1. Through Our Services
We collect Personal Information directly through our Services, such as when you make a booking, register for promotions, or provide preferences for communication or special travel requests (e.g., related to disabilities or dietary restrictions). Some information may also be collected automatically during your use of our Services.

2. Offline Interactions
Personal Information may be collected offline, for instance, when you contact our customer service team or provide information in person.

3. From External Sources
We may obtain your Personal Information from external sources, including public databases, joint marketing partners, social media platforms (from you or your connections), and other third parties, as permitted by applicable laws.

Analytics and Advertising Data

Like many digital platforms, we and our third-party partners may automatically collect or process data you provide and information about your device and usage of our Services. This data may include (collectively referred to as "Analytics and Advertising Data"):

1. Browser and Device Information
Details such as your IP address, device or user IDs, browser or device type and version, user agent string data, and geolocation.

2. Services Usage Data
Information about how you interact with our Services, including the path you take through the platform, pages visited, links clicked, videos or content viewed, email open rates, mouse movements, scrolls, clicks, keystrokes, browsing, search, purchasing behavior, and use of chat functions.

3. Advertising and Advertising Measurement Data
Data related to ads viewed or clicked on through our Services, including cookie IDs or other digital identifiers (e.g., iOS IDFA, Google AAID), hashed emails or phone numbers, and purchases or conversions resulting from ads served on other platforms.

In certain cases, this data may not qualify as "Personal Information" under applicable law, and we will use it in accordance with those regulations. However, if we combine Analytics and Advertising Data with Personal Information, we will treat the combined data as Personal Information, subject to this Privacy Policy.

How We Collect Analytics and Advertising Data

We and our third-party service providers gather Analytics and Advertising Data through a variety of methods, including:

1. Through Your Browser or Device
Most browsers or devices automatically collect certain details, such as your Media Access Control (MAC) address, computer type (e.g., Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Services (e.g., the App) in use.

2. Through Your Use of Websites or Apps
When you download and use our App or Website, we and our partners track and collect data such as access dates and times, and information/files downloaded to or from the platform based on your device activity.

3. Using Cookies Cookies are small files stored on your computer. They enable us to collect data like browser type, time spent on the Services, pages visited, user identifiers, and language preferences. Refer to our Cookie Policy for more details.

4. Using Pixel Tags and Similar Technologies Pixel tags (also known as web beacons or clear GIFs) are used in some Services to monitor user activities, track email engagement, deploy cookies, measure campaign success, and compile usage statistics.

5. Using Adobe Flash Technology Flash Local Shared Objects (Flash LSOs) and similar technologies help us collect and store data about your usage. To manage Flash LSOs, you can adjust your settings via the Website Storage Settings Panel or the Global Storage Settings Panel. However, limiting Flash LSOs might reduce functionality in some cases.

6. IP Address Your IP address, assigned by your Internet Service Provider, is automatically logged in our server files when you access the Services. This data includes the time of the visit, pages accessed, and your approximate location based on the IP.

7. Physical Location We may determine your device's location through satellite, cell towers, or WiFi signals to offer location-based services and personalized content. Your location data may also be shared with marketing partners for geo-targeted or broader targeted advertising. Device settings usually allow you to control location sharing, though restricting this may limit personalized experiences.

8. By Aggregating Information Aggregated data combines information across users and does not personally identify individuals (e.g., calculating the percentage of users with a specific area code)

How We May Use Personal Information

We may use Personal Information for the following purposes:

• To process and complete your bookings or purchases, including handling payments, providing updates about your transactions, and offering customer support. Passport details are specifically used for travel-related bookings.
• To address your inquiries and fulfill requests, such as sending newsletters or other requested communications.
• To provide administrative updates, including notifications about our Services, and any changes to our terms, conditions, or policies.
• To deliver marketing communications, suggest products or offers you may find interesting, and personalize your experience across our Services.
• To enable your participation in sweepstakes, contests, or promotions, and to manage these events. Additional rules may apply, outlining how your Personal Information will be used and disclosed. Please review these rules before participating.
• To support social sharing features.
• To allow you to send messages to others via our Services, provided you have the right to share their names and email addresses with us.
• To improve our operations, including data analysis, bug fixes, fraud prevention, audits, product development, trend analysis, and evaluating the success of promotional campaigns across different platforms.
• To comply with legal obligations, respond to legal processes, or address inquiries from public authorities, including those outside your state or country.
• To protect our business interests, assets, privacy, and rights, as well as those of our affiliates, users, or others. This includes pursuing remedies or limiting potential damages when necessary.
• To anonymize and aggregate data, ensuring it no longer identifies individuals and can be used as permitted by applicable law.
• To use your information for any other disclosed purpose or with your explicit consent.

How We May Share Your Personal Information

Your Personal Information may be shared or transferred to various entities. Apart from our corporate affiliates and service providers, these entities are independent, and the handling of your Personal Information will be governed by their respective privacy policies and security practices. We encourage you to review the privacy policies of any third-party entity whose products or services you access through our Services.

• To our corporate affiliates, parent companies, subsidiaries, joint ventures, or other entities under common control with us globally, for the purposes outlined in this Privacy Policy. EaseMyTrip.co.us is accountable for managing shared Personal Information.
• To third-party travel suppliers, including airlines, hotels, and car rental services, to facilitate the products and services you book or purchase through our Services.
• To travel-related partners we work with to offer part of the Services, such as airline consolidators, travel agencies providing access to their inventory, and travel insurance providers.
• To our business partners, whose products or services may be featured on the Services (e.g., through advertisements), who may display ads on their platforms, or who referred you to our Services from another site or online service. We recommend reviewing the privacy policies of each of these external websites or services.
• To our third-party service providers offering services such as website hosting, data analysis, advertising technologies, payment processing, order fulfillment, IT infrastructure, customer support, email delivery, auditing, and more. Any information shared with these providers is subject to confidentiality agreements and is used exclusively for the authorized purposes.
• To third-party sponsors or organizers of surveys, sweepstakes, contests, and other promotional activities.
• To identify you to individuals you send messages to through the Services. You may also choose to share your Personal Information on message boards, chat, profile pages, blogs, and other platforms where you can post content. Please be aware that any information you post or disclose through these services will become public and accessible to other users and the general public. We advise caution when sharing any information on the Services.
• Depending on your social media account settings, we may share your information with your friends associated with your social media account, other users of the website, and your social media account provider, especially if you link your social media account to your Services account or log in via your social media account. By linking your Services account to your social media account, you give us permission to share information with your social media provider, and you acknowledge that the use of this information will be governed by the privacy policy of that social media platform. If you prefer not to share your Personal Information with other users or your social media provider, please refrain from connecting your social media account with your Services account and avoid engaging in social sharing on the Services.
• In the case of a merger, reorganization, dissolution, or similar corporate event, or the sale of all or nearly all of our assets, we anticipate that the information we have collected, including Personal Information, will be transferred to the entity that survives the merger or the acquiring party. Any such transfer will be subject to our obligations regarding the privacy and confidentiality of your Personal Information as outlined in our Privacy Policy.
• As deemed necessary or appropriate by us: (a) in accordance with applicable laws, including those outside your state or country of residence; (b) to comply with legal requirements and to prevent, detect, or address abuse, fraud, or criminal activities; (c) to respond to requests from public authorities, government bodies, and self-regulatory organizations, including those outside your state or country of residence; (d) to enforce our terms and conditions; (e) to protect our operations, assets, or interests, or those of our affiliates; (f) to safeguard our rights, privacy, safety, or property, or that of our affiliates, you, or others; and (g) to enable us to pursue legal remedies or minimize any potential damages we may face.

Third-Party Services

This Privacy Policy does not cover, and we are not responsible for, the privacy practices or information handling of any third parties, including third-party suppliers, intermediaries, or operators of any sites or services linked to through our Services, or any third parties that feature widgets on the Services (such as the Facebook Like button or share buttons). The presence of a link on our Services does not signify endorsement of the linked site or service by us or our affiliates.

Furthermore, we are not responsible for the information collection, usage, disclosure, or security practices of other entities such as Facebook, Apple, Google, Microsoft, or any other app developers, app providers, social media platform providers, operating system providers, wireless service providers, or device manufacturers, especially regarding any Personal Information you may disclose to such entities through or in connection with the Services.

Advertising Practices

We, along with third-party advertising companies (such as ad servers, retargeting providers, measurement providers, and social media platforms), use the information we gather about you (whether provided by you, collected through your use of the Services, or obtained from third parties) to display advertisements that are more relevant to your interests, the content on which ads appear, or to audiences similar to you. This helps optimize advertising campaigns and provides analytics or advertising-related services like reporting, market research, and measurement/attribution. In general, this information is used by us and third parties to better understand your preferences and interests.

The data used for these advertising practices is typically collected through tracking technologies like cookies, web beacons/pixels, SDKs, and APIs, and is used to identify you across devices. Sometimes, we may also share a common identifier, such as an email address (usually in hashed or encrypted form), with third-party advertising partners as part of these activities.
To learn more about your options for interest-based advertising on web and mobile browsers, visit Network Advertising and About Ads.

For mobile apps, you can download the AppChoices app from AppChoices to explore your options. If you prefer not to receive targeted ads on your social media platforms, you can adjust your advertising preferences in the settings of those networks. Please note that the links provided refer to self-regulatory programs, and we may not use companies that participate in these programs. Additionally, we are not responsible for the effectiveness or compliance of third-party opt-out programs or the accuracy of their claims regarding such programs.

Security Measures

We make efforts to implement reasonable organizational, technical, and administrative safeguards to protect Personal Information within our organization. However, it is important to note that no data transmission or storage system can be guaranteed to be 100% secure. If you believe that your interaction with us is no longer secure (for example, if you suspect that the security of your account has been compromised), please contact us immediately using the details provided in the "Contacting Us" section below.

Opt-Out of Marketing Communications

You have the option to opt-out from receiving marketing emails from us by following the instructions provided in each email or by contacting us as outlined in the “Contacting Us” section below. Additionally, you can disable push notifications by adjusting your device settings. We will make every effort to process your request promptly. However, please be aware that opting out of marketing emails does not affect our ability to send you essential administrative or transactional messages, which you will continue to receive.

Access, Correction, or Deletion of Your Personal Information

If you wish to access, correct, or delete the Personal Information you have provided to us, please contact us at (XXXXXXXXXXXXX) and follow the instructions provided in the email you receive from us. For your security, we will only process requests related to the Personal Information associated with the email address used to submit the request, and we may need to verify your identity before proceeding.

We will strive to fulfill your request as promptly as possible. However, please be aware that certain information may need to be retained for recordkeeping purposes or to complete any transactions that were initiated prior to your request for change or deletion. Additionally, some residual data may remain in our databases and other records, which may not be fully removed.

Data Retention Period

We will retain your Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or allowed by law.

Use of the Services by Minors

The Services are not intended for individuals under the age of eighteen (18), and we ask that minors not submit Personal Information through the Services.

Important Notice to Non-US Residents

Our servers are based in the United States. If you are located outside the U.S., please be aware that any information you provide to us, including personal information, will be transferred from your country of origin. By choosing to provide such information to us, or by allowing us to collect such information through our Services, you consent to this transfer.

GDPR Notice

Residents of the European Economic Area (EEA) should refer to our General Data Protection Regulation (GDPR) Privacy Notice for further details. For additional information about the Data Privacy Framework, please consult our GDPR Privacy Notice.

Your U.S. State Privacy Law Rights

• U.S. State Privacy Laws: If you are a resident of California, Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, please review the U.S. State Privacy Law Notice
• Consumer Health Laws: If you are a resident of Washington State or Nevada, please review the Washington and Nevada Consumer Health Data Privacy Notice
• “Shine the Light” Law: If you are a California resident, you may request information regarding the disclosure of your Personal Information to our affiliates and third parties for their direct marketing purposes. To submit a request, please contact us as outlined in the "Contacting Us" section below.
• Do Not Track: Apart from Global Privacy Control (as referenced in the U.S. State Privacy Law Notice above), we do not respond to Do Not Track (DNT) signals or similar mechanisms.

Your Canadian Privacy Rights

If you are a resident of Canada, you may request information regarding the disclosure of your Personal Information to our affiliates and third parties for their direct marketing purposes. To make such a request, please contact us in accordance with the "Contacting Us" section below (XXXXXXXXXXXXXXX)

Sensitive Data

We request that you do not send us, and do not disclose, any sensitive Personal Information (such as Social Security numbers, details about racial or ethnic origin, political views, religion or other beliefs, health information, biometrics or genetic data, criminal history, or trade union membership) through the Services or otherwise.

Privacy Policy Updates

We may update this Privacy Policy, including any of its components. The "Effective Date" at the top of this page indicates the most recent revision. Any updates will be effective when we post the revised Privacy Policy on the Websites, Apps, and Services. Your continued use of the Websites, Apps, or Services after these updates means you accept the revised Privacy Policy.