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Mombasa

Hotel

Map-iconSERENA ROAD

Very Good
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  • Tick-Imageair conditioning
  • Tick-Imagebar/lounge
  • Tick-Imageconcierge services
  • Tick-Imagedesignated smoking areas
  • Plus-iconMore Amenities
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Please Note : Local ID is not accepted

About Mombasa

Map-IconSERENA ROAD

Location
This resort welcomes guests in Shanzu Beach.



Facilities
The friendly staff at the reception desk in the lobby are happy to answer any questions. Services and facilities include a playroom, a childcare service and a hairdresser. Internet access in public areas allows guests to stay in touch while on vacation. There are also a number of shops that make for great strolling and browsing. A garden provides extra space for rest and relaxation in the open air.



Rooms
Air conditioning ensures that rooms maintain comfortable temperatures. Guests can enjoy the sea view from a balcony or terrace. A safe and, for a fee, a minibar are also available. Equipped with internet access, a telephone and a TV, the rooms provide many ways for guests to stay connected and entertained. Bathrooms include a hairdryer and are equipped with a shower and a bathtub.



Sports/Entertainment
The outdoor pool complex includes a children's swimming area and is ideal for working out or just relaxing. Guests can relax and enjoy the outdoor lounge chairs and umbrellas provided. A variety of refreshing drinks await guests at the pool bar. For guests who wish to keep active, beach volleyball, golf and fishing are available. With windsurfing, jet skiing, paddle boating, sailing, kayaking, snorkeling and diving available, fans of water sports will have plenty to choose from. Guests can enjoy a wide range of indoor sports, including a gym, table tennis, darts, squash, callisthenics and aerobics. There is a wellness area with a spa and a beauty salon and, for an additional fee, a steam bath and massage treatments. Recreational facilities include an entertainment program, a kids' club, a dance club and a nightclub. Copyright GIATA 2004 - 2020. Multilingual, powered by www.giata.com for client no. 126311



Meals
The dining area includes an à-la-carte restaurant and a bar. Catering options include half board, full board and all-inclusive. Among the advantages of an all-inclusive stay are various offers, including a selection of alcoholic and non-alcoholic beverages. A generous breakfast buffet, lunch and a comprehensive dinner buffet offer plenty of delicious variety.



Payment
The following credit cards are accepted: VISA, AMEXCO and MasterCard.

Amenities

  • air conditioning air conditioning
  • bar/lounge bar/lounge
  • concierge services concierge services
  • designated smoking areas designated smoking areas
  • desk desk
  • elevator/lift elevator/lift
  • garden garden
  • library library
  • luggage storage luggage storage
  • multilingual staff multilingual staff
  • number of buildings/towers - number of buildings/towers -
  • number of floors - number of floors -
  • number of restaurants - number of restaurants -
  • outdoor pool outdoor pool
  • picnic area picnic area
  • premium bedding premium bedding
  • premium tv channels premium tv channels
  • supervised childcare/activities supervised childcare/activities
  • terrace terrace
  • total number of rooms - total number of rooms -
  • tours/ticket assistance tours/ticket assistance

Booking Policy

  • As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs can be Driving License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in.
  • EaseMyTrip.com will not be responsible for the check-in denied by the hotel due to the above-mentioned reason.
  • The primary guest checking-in to the hotel must be minimum of 18 years old. Children accompanying adults may be between 1 and 12 years.
  • Guests will be charged for extra bed, food and other facilities which are not mentioned in the booking and may vary as per the hotel.
  • If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel).
  • Generally, check-in / check-out time varies from hotel to hotel and can be checked on the confirmation voucher, However, for early check-in or late check-out, you are advised to confirm the same directly from the concerned hotel.
  • The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls). These services will be charged by the hotel at the time of check-out.
  • If the hotel denies accommodation to the guests posing as a 'couple' on not providing suitable ID proof, EaseMyTrip.com will not be responsible for this condition and won’t provide any refund for such bookings.
  • The hotel reserves the right to decline accommodation to locals/city residents. EaseMyTrip.com will not be responsible for any check-in declined by the hotel or any refunds due to the above-mentioned reason.
  • For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of the hotel.
  • In case of cancellation or modification, entire benefit (discount / cash back) on the actual booking amount will be forfeited.
  • EaseMyTrip.com reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
  • In case of partial/full cancellation, the offer stands void, and the discount / cash back will be rolled back before processing the refunds.
  • Gala dinner charges which are applicable for Christmas and New Year dates would be extra and payable directly to the hotel. Please check with the hotel directly for more information on the same.
  • In case of any amendment (date change) in your hotel reservation, EaseMyTrip.com would inform and advise you about the availability and applicable new rates.
  • If payment has been received by credit/debit card, the refund shall be credited to the same card by which the payment was received. For all other cases, the refund will be made by Account Payee Cheque only.
  • Guests are requested to read the terms & conditions before making any booking under the offers running on EaseMyTrip.com.
  • If any city taxes applicable then it will be directly payable to hotel. For more information, kindly connect with hotelier directly.
  • All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to EaseMyTrip.com. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. EaseMyTrip.com will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
  • Refund, if any shall be processed by EaseMyTrip.com to the customer only upon receipt of the same from the concerned Hotel.
  • For any query or clarification, please write to us at care@easemytrip.com