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    Nairobi

    Hotel

    Map-iconJAKAYA KIKWETE ROAD

    Very Good
    591 reviews
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    SEE ALL 100 PHOTOS
    • Tick-ImageDry cleaning/laundry service
    • Tick-ImageGift shops or newsstand
    • Tick-ImageWheelchair accessible (may have limitations)
    • Tick-ImageBanquet hall
    • Plus-iconMore Amenities
    Hotel room is not available
    Book Now

    About Nairobi

    Map-IconJAKAYA KIKWETE ROAD

    Property Location
    A stay at The Heron Portico places you in the heart of Nairobi, convenient to Nairobi Hospital and Arboretum. This 4-star hotel is within close proximity of University of Nairobi and City Hall.


    Rooms
    Make yourself at home in one of the 108 individually furnished guestrooms, featuring refrigerators and minibars. Flat-screen televisions with satellite programming provide entertainment, while complimentary wireless Internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.


    Amenities
    Don't miss out on the many recreational opportunities, including a health club, an outdoor pool, and a sauna. Additional features at this hotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.


    Dining
    Enjoy regional cuisine at BASHASHA, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/café. Wrap up your day with a drink at the bar/lounge. Buffet breakfasts are available daily from 6:30 AM to 10 AM for a fee.


    Business, Other Amenities
    Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).


    Amenities

    • Dry cleaning/laundry service Dry cleaning/laundry service
    • Gift shops or newsstand Gift shops or newsstand
    • Wheelchair accessible (may have limitations) Wheelchair accessible (may have limitations)
    • Banquet hall Banquet hall
    • Lockers available Lockers available
    • Number of meeting rooms - 1 Number of meeting rooms - 1
    • Free WiFi Free WiFi
    • Number of bars/lounges - 1 Number of bars/lounges - 1
    • Number of poolside bars - 1 Number of poolside bars - 1
    • Health club Health club
    • Number of outdoor pools - 1 Number of outdoor pools - 1
    • Garden Garden
    • Wheelchair accessible parking Wheelchair accessible parking
    • Wedding services Wedding services
    • Fitness classes on site Fitness classes on site
    • Airport transportation (surcharge) Airport transportation (surcharge)
    • Wheelchair-accessible on-site restaurant Wheelchair-accessible on-site restaurant
    • Luggage storage Luggage storage
    • Porter/bellhop Porter/bellhop
    • Business center Business center
    • Multilingual staff Multilingual staff
    • Conference center Conference center
    • 24-hour front desk 24-hour front desk
    • Breakfast available (surcharge) Breakfast available (surcharge)
    • Number of restaurants - 3 Number of restaurants - 3
    • Library Library
    • Barbecue grill(s) Barbecue grill(s)
    • Spa services on site Spa services on site
    • Golfing nearby Golfing nearby
    • Safe-deposit box at front desk Safe-deposit box at front desk
    • Number of coffee shops/cafes - 1 Number of coffee shops/cafes - 1
    • Snack bar/deli Snack bar/deli
    • Sauna Sauna
    • Children's pool Children's pool
    • Laundry facilities Laundry facilities
    • Steam room Steam room
    • Free self parking Free self parking
    • Elevator Elevator
    • Fitness facilities Fitness facilities
    • Hair salon Hair salon
    • Pool sun loungers Pool sun loungers
    • Concierge services Concierge services

    Booking Policy

    • As per the government regulations, every guest above the 18 years has to carry a valid Photo ID. The identification proofs can be Driving License, Voters Card, Passport and Ration Card. Without valid ID, guests will not be allowed to check in.
    • EaseMyTrip.com will not be responsible for the check-in denied by the hotel due to the above-mentioned reason.
    • The primary guest checking-in to the hotel must be minimum of 18 years old. Children accompanying adults may be between 1 and 12 years.
    • Guests will be charged for extra bed, food and other facilities which are not mentioned in the booking and may vary as per the hotel.
    • If an extra bed is included in your booking, you may be provided with a folding cot or a mattress as an extra bed (depends on hotel).
    • Generally, check-in / check-out time varies from hotel to hotel and can be checked on the confirmation voucher, However, for early check-in or late check-out, you are advised to confirm the same directly from the concerned hotel.
    • The room tariff is inclusive of all taxes but the amount paid does not include charges for any additional services and facilities (such as room service, mini bar, snacks or telephone calls). These services will be charged by the hotel at the time of check-out.
    • If the hotel denies accommodation to the guests posing as a 'couple' on not providing suitable ID proof, EaseMyTrip.com will not be responsible for this condition and won’t provide any refund for such bookings.
    • The hotel reserves the right to decline accommodation to locals/city residents. EaseMyTrip.com will not be responsible for any check-in declined by the hotel or any refunds due to the above-mentioned reason.
    • For any modifications, users have to pay applicable cancellation/modification charges. Modified bookings will be subject to availability and may depend on the booking policy of the hotel. The cancellation/modification charges are standard and any waiver is on the discretion of the hotel.
    • In case of cancellation or modification, entire benefit (discount / cash back) on the actual booking amount will be forfeited.
    • EaseMyTrip.com reserves the right, at any time, without prior notice and liability and without assigning any reason whatsoever, to add/alter/modify/change or vary all of these terms and conditions or to replace, wholly or in part, this offer by another offer, whether similar to this offer or not, or to extend or withdraw it altogether.
    • In case of partial/full cancellation, the offer stands void, and the discount / cash back will be rolled back before processing the refunds.
    • Gala dinner charges which are applicable for Christmas and New Year dates would be extra and payable directly to the hotel. Please check with the hotel directly for more information on the same.
    • In case of any amendment (date change) in your hotel reservation, EaseMyTrip.com would inform and advise you about the availability and applicable new rates.
    • If payment has been received by credit/debit card, the refund shall be credited to the same card by which the payment was received. For all other cases, the refund will be made by Account Payee Cheque only.
    • Guests are requested to read the terms & conditions before making any booking under the offers running on EaseMyTrip.com.
    • If any city taxes applicable then it will be directly payable to hotel. For more information, kindly connect with hotelier directly.
    • All the information pertaining to the hotel including the category of the hotel, images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to EaseMyTrip.com. This information is for reference only. Any discrepancy that may exist between the website pictures and actual settings of the hotel shall be raised by the User with the hotel directly, and shall be resolved between the User and hotel. EaseMyTrip.com will have no responsibility in that process of resolution, and shall not take any liability for such discrepancies.
    • Refund, if any shall be processed by EaseMyTrip.com to the customer only upon receipt of the same from the concerned Hotel.
    • For any query or clarification, please write to us at care@easemytrip.com
    4.5 /5

    Excellent

    Based on 591 reviews

    Guest Rating

    4.5/5

    Amazing value for money!

    Based on 591 reviews

    Rating Category

    Location

     4.5

    Sleep Quality

     4.5

    Rooms

     4.0

    Service

     4.5

    Value

     4.0

    Cleanliness

     4.5
    Friends Getaway Couples

    What our guests say

    S

    Sandy T

    2018-03

    Highly recommended

    Our group from Canada really enjoyed our stay. The food was safe and delicious, and the staff were eager to go the extra mile to help us out. Beautiful rooms and guarded compound. 30 minutes in no...

    j

    joan k

    2018-04

    Clean Hotel Attentive Staff!

    We had a wonderful trip to Nairobi and we owe much of that to staff at the Heron hotel! Reception always answered our queries and breakfast staff was friendly. This was the very first time in Kenya...

    A

    Atyie

    2018-04

    Holiday

    Wow I like the place, Heron is a place to be. Very lovely and friendly staffs, the rooms are clean and well organised and I love the food too. Oh I forget to mention the swimming pool, heated water...